Draft — pending legal review. This page is a working draft prepared for the website relaunch and has not yet been reviewed by an attorney. Please do not rely on it as final legal documentation.
Legal
Cancellation Policy
Life happens. Here's how to move, skip or cancel a visit, and when a fee applies.
Last updated: September 7, 2026 · Draft
The short version: give us at least 24 hours' notice and there is no fee. Inside 24 hours, or if we arrive and cannot get in, a fee may apply so we can pay the team that reserved the time.
Rescheduling
Need a different day? Contact us at least 24 hours before your visit and we will move it to the next available slot at no charge.
Cancelling a one-time cleaning
- More than 24 hours' notice: no fee.
- Less than 24 hours' notice: a late cancellation fee may apply.
- No access on arrival: a lockout fee may apply.
Skipping a visit on a recurring plan
Recurring customers can skip a visit with at least 24 hours' notice at no charge. Your plan and your discount stay in place, and the next visit follows your normal schedule. Skipping several visits in a row may return your pricing to the one-time rate.
Ending a recurring plan
You can cancel a recurring plan at any time. Let us know before your next scheduled visit; there is no cancellation penalty and no long-term contract.
If we need to reschedule
Occasionally weather, illness or an emergency means we have to move a visit. We will tell you as soon as we know and offer the earliest available replacement slot. You are never charged for a visit we cancel.
How to cancel or reschedule
Call or text (510) 258-5722, or email broadwaycleanservices@gmail.com.